Warranty and Return Policy
IMPORTANT: CLOTHING THAT IS RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS. IT MUST ALSO INCLUDE ORIGINAL TAGS WHERE APPLICABLE - THAT MEANS BRAND NEW, AND NEVER WORN. IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, MISSING TAGS OR ANY OTHER SIGNS OF WEAR, NO REFUND WILL BE ISSUED. THIS IS STRICTLY ENFORCED DUE TO OBVIOUS HYGENIC ISSUES. IN ORDER TO INSURE A PROPER REFUND, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
IMPORTANT SERVICE DOG/WORKING DOG VEST RETURN POLICY:
We have dubbed this return policy as our "Prom Dress Return Policy" to help combat fraudulent Service Dog Gear purchases. Just like some may purchase a prom dress, use it for one night and try to return it, we have noticed some folks may do the same with their Service Dog Vest. They may need a vest to misrepresent their dog as a Service Dog for a single flight and then try to return the vest. All Service Dog Vests may be returned for exchange only for another Service Dog Vest due to measuring wrong, etc. We will always help you get what you need - excellence in customer service is our focus. We refuse, however, to aid in fraudulent practices and this policy helps mitigate that problem. Once again, there will be no refunds on Service Dog Vests - only exchanges for a different size. Custom vests cannot be exchanged or returned
Petjoy-Wiredog will replace via ground shipping, any product (see Service Dog Vests exception above) which within the following 30 day product warranty period; Petjoy-Wiredog products have a full 30 day, 100% satisfaction guarantee (food, treats, consumables, special orders and clearance items do NOT apply. Beds also do NOT apply due to health concerns). As noted above, all SERVICE DOG/WORKING DOG Equipment can only be returned in new, resalable condition for EXCHANGE ONLY.
Returned products must be sent back in the exact condition you received them in. Any applicable tags must still be on the product.
PETJOY-WIREDOG AND PURCHASER AGREE THAT IN CONSIDERATION OF THE ABOVE EXPRESS WARRANTY, ALL OTHER WARRANTIES OTHER THAN TITLE, EITHER EXPRESSED OR IMPLIED, WHETHER ARISING UNDER LAW OR EQUITY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED FROM THIS CONTRACT.
The sole liability of Petjoy-Wiredog and the exclusive remedy of the Purchaser arising out of the manufacture, sale or furnishing of the products hereunder or its use, on warranties or otherwise, shall be limited to the cost of replacement of defective products as herein specified. Further Petjoy-Wiredog's maximum liability hereunder, arising from any cause whatsoever, including but not limited to breach of contract or tort (including negligence), shall not exceed the contract price of the products furnished hereunder.
When returning a product, you are also responsible for the shipping cost to return the item(s) to us. For your protection, you may want to insure the return shipment as we will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us. YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER, INSTRUCTIONS AND SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT.
IMPORTANT: CLOTHING THAT IS RETURNED MUST BE FREE OF ALL DOG HAIR, ODOR AND STAINS. IT MUST ALSO INCLUDE ORIGINAL TAGS WHERE APPLICABLE - THAT MEANS BRAND NEW, AND NEVER WORN. IF YOUR RETURN ARRIVES WITH DOG HAIR, ODORS OR STAINS, MISSING TAGS OR ANY OTHER SIGNS OF WEAR, NO REFUND WILL BE ISSUED. THIS IS STRICTLY ENFORCED DUE TO OBVIOUS HYGENIC ISSUES. IN ORDER TO INSURE A PROPER REFUND, MAKE SURE YOUR ITEM IS IN BRAND NEW CONDITION.
Once the returned product(s) have been received and inspected by Petjoy-Wiredog for damage or wear, your refund will be processed using the same purchase method used to acquire the item(s). See Service Dog Vests exception above. If second day or overnight shipping charges are applicable to your order, those charges will not be refunded.
UNDER NO CIRCUMSTANCES ARE RETURNS ACCEPTED ON SPECIAL ORDER ITEMS, CUSTOM ORDERS OR CLEARANCE ITEMS!
