Shipping Policy
Shipping Policy
We have kept our Shipping Rates easy to understand with our Flat Rate Shipping. These shipping rates vary depending on the dollar size of your order. You also have the option, if desired, to choose expedited services such as Next Day Air, Second Day Air and Three-Day Select for an addtional charge. Expedited services are carried out at the time of shipment. For example if our factory takes 48 hours to ship an item, and you select 2nd Day Air, it will be delivered 2 days from the day it ships.
Our Standard Shipping Schedule is as follows*:
ORDER AMOUNT SHIPPING CHARGE
$0.01-$4.99 $2.99
$5.00-10.00 $4.99
$10.01-$30.00 $6.50
$30.01 - $50.00 $8.50
$50.01 - $75.00 $9.75
$75.01 - $100.00 $11.95
$100.01 - $200.00 $15.95
$200.01 AND UP $19.95
*Certain items, due to weight and/or size, will have additional shipping charges added.
We ship our products anywhere in the United States (all 50 states). For orders shipping to Alaska or Hawaii, we do NOT charge extra shipping charges.
We also ship to Canada. CANADIAN CUSTOMERS PLEASE NOTE: Petjoy has no control over your countries duties or customs fees. If you are unsure about them please check with your country for this information. Typically if you choose an expedited shipping method UPS will take care of the customs or duties.
All orders are usually shipped within 24-72 hours after ordering unless the item is backordered. In the case where the item is NOT immediately available to ship, you will be contacted via the e-mail address you have provided to determine how we should proceed with your order.
Ground shipping carriers that we may use at our discretion include USPS, UPS, FedEx and DHL. Second day and overnight shipping are available for an additional charge.
PLEASE MAKE SURE YOU ALWAYS REVIEW YOUR SHIPMENT FOR DAMAGE WITHIN 24 HOURS OF RECEIVING YOUR PRODUCT!! If items are damaged in shipping, the PURCHASER must contact the shipping company within 24 hours of receipt to submit a claim for the damage. Also, please contact Petjoy to let us know you have submitted a claim with the carrier.
Since all orders are shipped ground, (unless otherwise specified or informed), we will always try to have a tracking number for you to provide shipping information about your order. We will forward the tracking number to the e-mail address you provided at the time you placed your order. If no e-mail address is provided, you will need to call us for the tracking information at 1-877-773-8569. If we are unable to take your call, please leave a message and we will return your call within one (1) business day.
When the carrier has delivered the products to your location, (this is determined by seeing that the tracking information has a "delivered" status), Petjoy cannot be held liable or responsible for lost, stolen, or damaged goods. As stated above, the Purchaser must contact the local shipper's office in your city or town to report the problem and follow the proper claim procedures. Once you have done so, let us know the claim number they have provided to you.
Products ordered that are not deliverable due to incorrect addresses provided or if the person placing the order has moved or is moving and has not contacted us with the update or if the freight company is unable to make contact with the recipient in order to deliver ordered products or if the shipment is refused at delivery without prior notification to Petjoy, will be charged for all shipping charges and restocking fees (35%) incurred by us. These charges include the shipping to the provided address and the return charges to our facility and any applicable restocking fees (35%). The maximum credit that will be processed in this scenario is the original price charged minus the to and from shipping charges incurred, minus restocking fees.
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