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About Petjoy Service Dog Supplies

petjoy-map.jpgAt Petjoy, we've been providing service dog supplies and vests for many years now. We're passionate about it and, based on what our customer's tell us, we're pretty good at it too.  That's not by accident. Here's a little bit about what we do and why we do it.

Our Brand: 

Petjoy developed and owns the Wiredog brand name of working dog equipment. This line of equipment is offered by us, and through a dealer network, around the globe. It includes our vests and harnesses, leads, signs, tags, patches and other specialty K-9 equipment.

Every piece of Wiredog equipment is guaranteed for life to have quality craftsmanship. That means if you have a piece of Wiredog gear and it breaks in five years, we'll fix it.  If we can't fix it, we'll replace it. We believe in making something right the first time.

Our equipment is an American brand.  It's made in the United States, Ohio more specifically, and we are very proud of that. After years of working at it, we have figured out how to continue to make equipment that will last longer than imported items and still manage to keep our prices low.

 

Construction of the Vest:

We have developed numerous styles of service dog vests that fit different lifestyles and different types of service dogs. But no matter what size dog the product is for, some things remain the same.

Materials:

Every single Wiredog vest we manufacture must begin with high quality materials. They have to be tough and be able to take abuse. Another thing we try to do, when possible, is source our raw materials in the United States. Most material these days is manufactured overseas, but not all of it. For instance, our plastic hardware, which most manufacturers really cheap out on, is molded in Illinois.

Craftsmanship:

In today's world, the word outsourcing is now a household term. Many companies save a lot of money by utilizing outsourcing. Everything has a tradeoff though. At Petjoy we feel very strongly that in order to keep a close eye on quality control, and in order to keep our neighbors working, that we need to make our Wiredog vests in our own facility.

Our production team is full of skilled individuals that take their craft seriously. And while they're human, and we all make mistakes, they are simply wonderful at producing a quality product time and time again.

When you order one of our service dog vests, rest assured that it's made with American hands and if something isn't right, we are going to make sure you're taken care of.

 

Our Culture and Company:

Believe it or not, what transpires within a company has a direct impact on the product that is shipped to the customer. We believe that and we live that.

It's Not About Us:

No matter what the vocation, it is the approach to that vocation that makes all the difference. Martin Luther King Jr. said "If a man is called to be a street sweeper, he should sweep streets even as a Michaelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, 'Here lived a great street sweeper who did his job well'." Wow!

We understand that many of our service dog vests are being used in situations that the person receiving the vest would love to change. We talk internally about this and try to remind each other that we are not just making a dog product. We are making a product that may very well bring liberation to somebody that has been stuck in their home for a time and just received a service dog that will change their life. Our vest will be sitting on the back of a life-changer. How exciting that is for us!

It Is Also About Us:

While it's not about us, it also, sort of, is. When we look at the manufacturing of our dog supplies with the outlook mentioned above, it creates a huge sense of pride within.

That outlook contributes to the family-style environment at Petjoy. Those that are not related by genetics are related through a common goal and mission.

Girls (and Guys) Just Wanna Have Fun:

Monday mornings can be a drag for anybody. Yes, that even includes us! Our team realizes that so we try to encourage one another on a daily basis as well as regroup as often as we can. That may mean cutting out of work early on a holiday weekend or a team lunch on Fridays. Whatever it is, it keeps the spirit fresh and the quality of our products up, up, up.

 

Why This Matters to You:

We want you to be confident not only in the service dog vest and supplies you are ordering, but in the company you're ordering it from. Even when we are shipping out something as simple as a dog toy, we understand you ordered it because you felt it will bring enjoyment to your dog and, in turn, enjoyment to you.

We want you to know that we strive for perfection and when we fail, and we do, we will fix our mistakes. Not every vest or product is perfect, but we sure do try. If anything is ever less than perfect in your eyes, please contact us and allow us to not only fix the problem, but also to apologize for the inconvenience. 

We want you to let us earn your business and your relationship. There are tons of choices for dog supplies today and we know that. We're honored that you're considering us. 

If there is anything Petjoy can do to assist you in your search, please reach out to us by calling the phone number at the top of the page. We are here to help!